Returns, Cancellations & Refunds

1. Returns & Exchanges

We accept returns or exchanges only in case of:

• Damaged product
• Defective product
• Wrong item delivered

To be eligible, the request must be raised within 48 hours of delivery and the product must be unused, unworn, and in its original packaging with tags intact.

2. Non-Returnable Items

We do not accept returns for:

• Size issues (please refer to the size chart before ordering)
• Change of mind
• Minor colour variation due to screen differences

As a premium made product, each piece is carefully crafted and not mass-return oriented.

3. Exchange Policy

• Exchanges are allowed only for defective, damaged, or wrong products
• Subject to availability of the same product, design and size
• If unavailable, store credit may be provided

4. Order Cancellation

• Orders can be cancelled only before they are dispatched
• Once an order is shipped, it cannot be cancelled
• To request a cancellation, email us at info@saffronorigins.com with your Order ID as soon as possible

Cancellation requests are processed based on the order status at the time of request.

5. Refund Process

• Once the returned product is received and inspected, we will notify you
• Approved refunds are processed within 5 to 7 business days after inspection
• The amount will be credited to the original payment method

6. Non-Refundable Cases

Refunds will not be applicable for:

• Size issues (please refer to the size chart before ordering)
• Change of mind after purchase
• Minor colour variations due to screen display
• Delays caused by logistics partners beyond our control

7. Prepaid and COD Refunds

• Eligible refunds are credited back to the original payment source
• In some cases, store credit may be offered as an alternative
• For COD orders, refunds are processed via bank transfer or UPI, and you may be asked to share those details

8. Failed or Cancelled Orders

If your order is cancelled by us, or payment fails but the amount is deducted, the refund is processed automatically within 5 to 7 business days.

9. Return Process

To initiate a return:

• Email us at info@saffronorigins.com
• Share your Order ID and product images clearly showing the issue
• Our team will review and guide you on the next steps

10. Reverse Pickup

• In case of approved returns, we may arrange a reverse pickup
• If reverse pickup is not available, you may be requested to ship the product
• Shipping charges, if applicable, will be reimbursed in valid cases

11. Important Note

Saffron Origins products are designed as premium cultural apparel, combining embroidery and digital craftsmanship. Minor variations are a natural outcome of this process and add to the uniqueness of each piece.

Contact Us

For any cancellation, return or refund queries:

• Email: info@saffronorigins.com
• Phone: +91 9867949558