Return & Refund Policy

Returns & Exchanges

We accept returns or exchanges only in case of:

• Damaged product
• Defective product
• Wrong item delivered

To be eligible:

• Request must be raised within 48 hours of delivery.
• Product must be unused, unworn, and in original packaging with tags intact.

Non-Returnable Items

We do not accept returns for:

• Size issues (please refer to size chart before ordering).
• Change of mind.
• Minor color variation due to screen differences.

As a premium made product, each piece is carefully crafted and not mass-return oriented.

Exchange Policy

• Exchanges are allowed only for defective, damaged, or wrong products.
• Subject to availability of the same product, design, or size.
• If unavailable, store credit may be provided.

Refund Policy

• Once the returned product is received and inspected, we will notify you.
• Approved refunds will be processed within 5–7 business days.
• Refund will be issued to the original payment method.

Return Process

To initiate a return:

• Email us at info@saffronorigins.com
• Share your Order ID.
• Share product images clearly showing the issue.

Our team will review and guide you on the next steps.

Reverse Pickup

In case of approved returns, we may arrange a reverse pickup.

If reverse pickup is not available, the customer may be requested to ship the product.

Shipping charges (if applicable) will be reimbursed in valid cases.

Cancellations

• Orders can be cancelled only before dispatch.
• Once shipped, cancellation is not possible.

Important Note

Saffron Origins products are designed as premium cultural apparel, combining embroidery and digital craftsmanship.

Minor variations are a natural outcome of this process and add to the uniqueness of each piece.

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